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Payment Surcharge Policy

We value transparency and want to provide clear information regarding any additional fees that may apply when making payments to Aussie Forklifts.

Payment Methods

We accept the following payment methods:

  • Cash
  • Direct Deposit / Transfer
  • Visa
  • MasterCard
  • American Express
  • Apple Pay

Credit Card Surcharges

Aussie Forklifts uses several payment providers to process credit card payments, depending on how your payment is processed. These providers charge a surcharge to facilitate with the processing of these payments.

  • Pay Advantage: Payments processed via the links on our invoices, website or over the phone are processed by Pay Advantage. All payments are subject to a $0.33 processing fee and a 1.54% surcharge.
  • Stripe via ServiceM8: Payments processed in the field by our Field Service Technicians are processed by Stripe through the ServiceM8 application. All payments are subject to a $0.30 processing fee and a 1.49% surcharge.

Surcharge Disclosure

  • The total amount payable including the surcharge will be clearly displayed or confirmed before you complete your payment.
  • You will have the opportunity to review and confirm the surcharge before finalising your purchase.

No Surcharge Payment Methods

Payments made via direct bank transfer or cash will not incur any surcharge.

Refunds

If a purchase is refunded, any surcharges applied to the original transaction will not be refunded. Refunds will be issued for the original amount paid, excluding surcharges.

Compliance With Local Laws

Our surcharge policy complies with all applicable laws and regulations.

Contact Us

For any questions regarding this policy, please contact our customer service team:

  • Email: info@aussieforklifts.com.au
  • Phone: 02 9679 8992
  • Address: 20 Garling Road, Kings Park, NSW 2148

    Policy Changes

    We reserve the right to modify this policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.